Onboarding
White-glove onboarding. No technical work for your team.
Every new provider is onboarded by a Reclaim360 implementation specialist. Target: under one business day for providers with fewer than 100 active participants.
Day 0 (~2 hours)
- → NDIA API auth and PRODA setup
- → Webhook configuration (real-time events live)
- → Rostering export format mapped
Day 0–1 (~2 hours)
- → Participants imported; PACE/SAP verified
- → My Provider relationships audited
- → First rostering import run
- → First NDIA claims and/or plan manager invoices
You are live on one platform. No technical work required from your team.
What we do
- NDIA API authentication (for agency-managed participants)
- Webhook configuration
- Rostering export mapping
- Participant list: PACE/SAP status, funds management per category, nominated plan managers
- My Provider audit (agency participants)
- First import: claims and invoices from one file
What you prepare
- Sample rostering export (CSV or from your PMS)
- Participant list or export from your current system
- Access to whoever holds PRODA / NDIA credentials
- For agency-managed lines: participants must add you as My Provider in myNDIS first — Reclaim360 cannot create that relationship
Start with a conversation
Book a demo to confirm timeline, roster format, and who should attend kickoff.
Who should attend kickoff
Claims Officer, Finance Manager, and Provider Admin. Whether your portfolio is mixed, agency-heavy, or plan-managed-heavy — we show one platform for import, claiming, invoicing, and reconciliation.
Start with a demo
Bring your Claims Officer, Finance Manager, and Admin. We will show one platform for import, claiming, invoicing, and reconciliation.